Case studies

In 2017/18 North Kesteven District Council undertook a customer-led review of parking provision that resulted in a joined-up approach to managing parking quality, quantity and cost within Sleaford town centre.

Waveney District Council has supported the Southwold Coastal Community Team in developing an evidence-base to underpin its work revitalising the town centre.

The London Mental Digital Wellbeing Service enables Londoners to assess their own mental health, get information about how to look after their own wellbeing, access support, and connect with others - including mental health professionals. PHEBI applied an underpinning behaviour change framework, used low cost interventions to optimise the flow of users to and through the digital space, and advised on the selection and offer of apps for wellbeing support – all based on existing theory and evidence.

PHE Behavioural Insights worked with London Borough of Hounslow to conduct a randomised control trial investigating the effect of a healthy food environment checklist designed using behavioural insights on the healthy and unhealthy food purchases made by secondary school students.

Carlisle City Council recruited a productivity expert with experience in the museum, heritage and cultural sector, to advise on the financial resilience of the Tullie House Museum; reduce its dependence on direct grant funding from Carlisle City Council; and identify a sustainable future funding level which reflected the operating demands of the museum and the council’s ongoing budget pressures. (This case study forms part of our productivity experts resource.)

Shepway District Council (now Folkestone and Hythe District Council) transformed its revenues and benefits service by reinventing the way that the service operated for both the customer and the council. It received recognition for its work when it won the 2018 iESE Award for transforming through technology.

The Government has supported the proposal for a new garden town in the District, between Folkestone and Ashford, perfectly located next to Junction 11 of the M20 and Westenhanger Station. The plan is to provide long term growth for homes and jobs in the district in a high quality, landscape-led environment.

The primary aim was to create a strategy that would enable Epsom and Ewell Borough Council to have an improved approach to commercialism in services it currently provides This case study forms part of our productivity experts resource.

As part of our transformational plans we wanted to ensure that we developed a corporate approach to procurement, contract management and rationalisation of ICT systems.

Cornwall Councils’ Public Protection Service has developed and implemented an award winning sustainable regulatory operating model, providing discretionary business support products and services. This case study forms part of our productivity experts resource.