Case studies

As part of wider efforts to improve frontline services for customers, Wrexham’s County Borough Council’s customer service and digital teams worked together to tackle the challenge of helping local people remember their bin collection days. Digital projects officer Huw Ap Dewi explains how collaboration and technology helped make a difference for local people.

Soft Landings has become one of those buzz words in the Construction Industry but how many people know how to apply it in practice? How does Soft Landings deliver improvements to the performance of buildings once the keys have been handed over?

Taking a child into care has a significant impact on them, their family and their community. Brent Council wanted to develop their support for children, young people and their families.

See how a 12 week home care discovery in North East Lincolnshire has helped staff and users reshape how this service could be delivered in future.

See how NHS Digital has worked with those who receive care, their carers as well as health and social care professionals to understand the social care information needs of older people. This case study forms part of our Design in Social Care Programme. This case study forms part of our Design in Social Care Programme.

Welwyn Hatfield Borough Council's Housing Operations Transformation Programme aimed to deliver a restructure and re-modelling of the Housing Operations Service across five of the six services withing the department.

Brent Council applied to the Design in the Public Sector programme with the desire to make the planning application process in Brent easier and quicker.

Worcestershire County Council’s project focused on providing a digital solution to support their ‘Family Front Door’ initiative.

Kent Homechoice aimed to develop three new online, mobile friendly tools for housing applications and advice.

Telford and Wrekin Council has been revamping its approach to substance misuse in recent years.