Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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COVID-19 case studies

Councils are doing remarkable work to address the challenges brought by coronavirus. Good council practice related to the COVID-19 outbreak can be found on our dedicated web hub.

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Using behavioural science to support communications campaigns in North Yorkshire

North Yorkshire County Council worked with the Behavioural Insights Team to apply behavioural science to their communications campaigns during the coronavirus crisis.

Park Active for Colchester

Post-COVID 19 lockdown, Colchester Borough Council faced reduced use of its long-stay car parks and pressure for increased pedestrian and cycle access to the town centre. The solution was to enable a Park Active site for Colchester to encourage motorists to park in peripheral car parks more often and actively complete their journeys by walking or cycling.  The approach is part of a national pilot programme being led by the BPA and supported by the UK Government.

Wigan council: We used flu jab to trial-run covid clinics

There are four local vaccination centres in the Wigan borough. Two are run from leisure centres, one from a community centre and the fourth at a conference centre. A local pharmacy has also recently started providing vaccinations recently.

Cheshire West and Chester Council: Partnership working

Cheshire West and Chester Council (CWaC) have been providing ongoing support for the pre-planning of Primary Care Network (PCN) sites and the roll-out of all COVID-19 vaccination sites across the borough.

London Borough of Sutton: Keeping our care homes safe during COVID-19

Care homes COVID-19 crisis prompted a local innovative, evidence-based approach to tackling COVID-19 infections/outbreaks and other challenges faced by Sutton care homes.

Kendal Town Council: Ensuring a guaranteed commitment

After hosting the first ever citizens’ jury at town council level, KTC focused on understanding what residents thought it should do and ensuring commitments from local partners.

Norfolk County Council: Designed toolkits for small businesses to encourage preventative behaviours

Using their local knowledge, Norfolk County Council identified key businesses, workers and residents to target with preventative messages.

Hackney Council: Used resident focus groups to test vaccine hesitancy messaging

Hackney Council organised three focus groups with vaccine hesitant residents, to get a better insight into what messages resonate most with them.

London Borough of Hounslow: Used the messenger principle to address vaccine misinformation

Through surveys and engagement sessions, Hounslow council realised that misinformation regarding the COVID-19 vaccine was circulating within their area, specifically among South east Asian and Black afro-Caribbean communities.

Wirral Council: Listened to the ‘voice of the resident’ and engaged with hard-to-reach communities

Wirral Council developed a programme - ‘Community Connectors’ to address health and wellbeing disparity at a local level.