Skip to main content
Local Government AssociationLGA
  • Log in
LGA Logo: Home
  • About
    • What is local government?
    • Who we are and what we do
    • Our meetings and Leadership
    • Membership and services for councils and councillors
    • News
    • Campaigns
    • 18 Smith Square Conference Centre
    • Jobs
    • Contact us
  • COVID-19
  • Our support
    • LGA Principal Advisors
    • Our improvement offer
    • Guidance and resources
    • Efficiency and income generation
    • Coronavirus: information for councils
    • Councillor development
    • Officer development
    • Peer challenges
    • Research
    • Benchmarking data (LG Inform)
    • Workforce and HR support
    • Climate change
    • LGA COVID-19 support offer
    • LGA Consultancy
    • COVID-19: vaccination case studies
  • Case studies
  • Parliament
    • Briefings and responses
    • Ongoing legislation
    • Legislation guides
    • Communications and Parliamentary Network
    • LGA Public Affairs team
    • Party conferences
  • Topics
    • Children and young people
    • Communities
    • Community safety
    • Culture, tourism, leisure and sport
    • Devolution
    • Economic growth
    • Employment and skills
    • Climate, Environment and waste
    • European and International
    • Finance and business rates
    • Fire and rescue
    • Housing and planning
    • Licences, regulations and trading standards
    • Severe weather
    • Social care, health and integration
    • Transport
    • Welfare reform
  • Publications
  • Events
    • Upcoming events
    • Past event presentations
    • Rates and overseas delegates
    • Sponsoring and exhibiting at events

Councillor workbooks

The LGA has produced a series of distance learning materials, covering a number of topics, in the form of workbooks.


  • A councillor’s workbook on effective opposition during COVID-19, reset and recovery
  • Acting on climate change
  • Being an effective ward councillor
  • Bribery and fraud prevention
  • Chairing skills
  • Commissioning services
  • Community leadership
  • Community safety
  • Councillor/officer relations
  • Creating a 'fit for the future organisation'
  • Engaging young people
  • Facilitation and conflict resolution
  • Handling casework
  • Handling complaints for service improvement
  • Health and safety in the council
  • Health in All Policies and COVID-19
  • Influencing skills
  • Local government finance
  • Mentally healthier places
  • Planning
  • Neighbourhood & community engagement
  • Neighbourhood planning - ward councillors
  • New councillors
  • Scrutiny
  • Scrutiny of finance
  • Stress management and personal resilience
  • Supporting residents with complex issues
  • Working with town and parish councils

Highlighting Political Leadership

LGA programmes to support and develop councillors ensuring our local politicians are confident and capable.

Councillor workbook: handling complaints for service improvement

Share this page:

  • Twitter
  • Facebook
  • LinkedIn+
  • Email this page

Political groups

  • LGA Conservatives
  • LGA Labour
  • LGA Liberal Democrats
  • LGA Indpendent Group
18 Smith Square, Westminster, London SW1P 3HZ
info@local.gov.uk 020 7664 3000

Connect with us

  • Twitter
  • LinkedIn
  • Facebook
  • Youtube
  • Cookie guidance
  • Terms of use
  • Privacy
  • Accessibility
Copyright © 2021
Local Government Association company number 11177145
Improvement and Development Agency for Local Government company number 03675577