Councils are facing the twin challenge of unprecedented cuts to their funding and increasing demand on their services. This resource equips councils with the knowledge and tools they need to manage demand effectively. It demonstrates how councils are changing their relationship with customers to better manage demand.


What is demand management?

Demand management is about ensuring the right services reach the right residents when and where needed for the best cost.

Where can I use demand management?

The principles of managing demand can help in any service area.

Tools and techniques for managing demand

Guidance, techniques and approaches that you can
apply to manage demand.

Case studies

Repository of real world examples
from councils around the country.

A - Z of further resources

Reports, guides and publications explaining
demand management.