Redesigning frontline services to create efficiencies


Coventry City Council

Customer access to adult social care - eiligibility and type of support via online form


North Somerset

Further redesigning customer facing services to create efficiencies
North Somerset logic model


South Somerset district council

The Transformation Programme aiming to further enhance the customers' experience and enable the council to respond changing needs and preferences.


Teignbridge

Giving customers access to services 24 hours a day to create new channel shift agenda
Teignbridge logic model


Tewkesbury

Shared customer access model with Gloucestershire CC
Tewksbury logic model


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Case studies by issue



Case studies by region


7 February 2017