Redesigning frontline services to create efficiencies

Coventry City Council

Customer access to adult social care - eiligibility and type of support via online form

North Somerset

Further redesigning customer facing services to create efficiencies
North Somerset logic model

South Somerset district council

The Transformation Programme aiming to further enhance the customers' experience and enable the council to respond changing needs and preferences.


Giving customers access to services 24 hours a day to create new channel shift agenda
Teignbridge logic model


Shared customer access model with Gloucestershire CC
Tewksbury logic model












































Case studies by issue

Case studies by region

7 February 2017