These are the tools that can help drive your transformation programme
As councils face the financial challenge and seek to transform themselves, they will need to have a different relationship with their residents. Effective engagement can lead to better quality decisions, understanding and ownership of difficult decisions, and new solutions, co-designed and co-produced with residents and other stakeholders.
Customer insight is as much about organisational culture and working practices as it is about specific data sets and new tools. However, there are a number of tools and techniques available to support your analysis.
This publication by the Centre for Public Scrutiny looks at transformation in general – how councils embark on major change and what contribution scrutiny members can make to those plans, as they are designed and delivered.
Organisational culture, supported by effective change management and organisational development is a fundamental contributor to the achievement of sustainable transformation.
Effective programme management is essential to the delivery of transformation programmes- which will themselves include major projects and change programmes.