Online booking

By completing an online event booking you are indicating you wish to attend a Local Government Association (LGA) conference. If there are places available, you will receive booking confirmation and or joining instructions in due course. If there is limited or no availability, you will be advised within two working days that you have been placed on a waiting list.


Please refer to the cancellation date on the conference booking form. All cancellations must be advised in writing via email or fax. It will not be possible to return conference fees if notification of cancellation is received less than:

  • 14 days before a one-day conference
  • 28 days before the conference start date of a two to three-day conference.

Bookings received and subsequently cancelled after these dates, or bookings for delegates who do not attend on the day will still be payable in full, for whatever reason, for example:

  • changes to delegate's personal circumstances
  • inclement weather
  • transport delays
  • any other reasons outside the LGA's control

except in exceptional circumstances.

Cancellation for free conferences

Cancellation for free conferences must be advised seven days before the conference in writing by email or fax. Please refer to the cancellation date on the booking form. Any cancellations received after this date, or delegates who do not attend on the day, will incur an administration charge of £75 + VAT per person, except in exceptional circumstances.

Substitute delegates

Substitute delegates are welcome. If possible, please advise name changes in advance, in writing via email or fax.

Purchase order numbers

Purchase order numbers must be provided with booking forms. Bookings will not be processed until a valid purchase order number has been supplied.


Invoicing will generally reflect the delegate who attended the conference, unless a name change is received after invoicing. The LGA expects invoices to be paid as per the original delegate booking.

Note: it may be necessary for reasons beyond the control of the LGA to change the content, timing, speakers or the venue for this conference. Please be advised that the LGA cannot be held responsible for any travel or accommodation costs incurred should a conference be postponed or cancelled.


Telephone: 020 7664 3000
Fax: 020 7863 9158