Information and guidance related to vulnerable groups and volunteering.
We are working as fast as we can to update this page with useful information for you. Please follow @LGAwellbeing for the latest updates and keep checking back.
Please also see our FAQ page for common questions related to supporting local communities. Emerging good practice examples are also being captured. We continue to work with Government and national partners on key issues in supporting vulnerable people locally. There is a huge amount of information available on supporting people through the Covid-19 pandemic and the list of resources below does not aim to be comprehensive.
- Government information
-
Government advice
Advice for people who are Clinically Extremely Vulnerable (CEV) (December 2020)
National shielding support service (November 2020)
Government guidance on accessing food and essential supplies (November 2020)
More information is available via our a series of COVID-19 FAQs. We continue to work with Government and national partners on key issues in supporting vulnerable people locally. To inform local work on data a LG Inform dataset looks at people who may be particularly vulnerable (you will need to be signed in to LG Inform to view this)
- Children and young people
-
Updated Government advice about COVID-19 for local authorities and their partners to help support and protect vulnerable children (May 2020).
GOV.UK – guidance on supporting children and young people's mental health and wellbeing
The Child Exploitation and Online Protection Command Centre (CEOP) have just launched a campaign, #OnlineSafetyAtHome, to help prevent all forms of online exploitation. CEOP have produced a number of resources for all age groups and for those concerned about sexting.
NSPCC – guidance for parents about online safety
UNICEF – infant feeding during the coronavirus crisis: a guide for local authorities
- Communities
-
Please visit the communities page for translated materials and guidance to and from religious organisations, alongside a range of resources on supporting asylum seekers, gypsies and travellers and people who may be vulnerable to radicalisation.
- Domestic abuse
-
LGA guidance – Tackling domestic abuse during the COVID-19 pandemic
LGA briefing – Domestic Abuse Bill: Second reading
GOV.UK – guidance on domestic abuse
GOV.UK – support for victims of domestic abuse
GOV.UK – guidance for domestic abuse safe accommodation provision
GOV.UK – funding for domestic abuse and sexual violence support services
GOV.UK – Home Office extraordinary funding for domestic abuse support services
Domestic Abuse Housing Alliance – Guidance for housing providers during COVID-19
Refuge: resources and posters highlighting the National Domestic Abuse Helpline
Respect: #NoExcuseforAbuse campaign calls on perpetrators of domestic abuse to get help to manage and change their behaviour
Safe Lives: Guide for victims and survivors of domestic abuse staying safe during COVID-19.
Standing Together against Domestic Abuse: guidance during the COVID-19 outbreak
Surviving Economic Abuse: Guidance on economic abuse during COVID-19
Women’s Aid: making a safety plan
Live chats and survivor forums
Women’s Aid Survivors Forum
Women’s Aid Live Chat
Victim Support Live ChatThe Samaritans can also be a source of support for people who are generally feeling low and would like to talk to someone. They are a non-judgemental listening service that will not give advice or pressure them in any way.
Bright Sky app by Hestia
Bright Sky is a free mobile app, launched by Hestia in partnership with the Vodafone Foundation, providing support and information to anyone who may be in an abusive relationship or those concerned about someone they know.
Telephone support services
England: freephone 24 hour National Domestic Abuse Helpline 0808 2000 247 (run by Refuge)
Northern Ireland: 0808 802 1414
Scotland: 0800 027 1234
Wales: 0808 8010 800
Men's Advice Line: 0808 801 0327
Respect helpline: 0808 802 4040 (for anyone worried that they may be harming someone else - Financial hardship
-
LGA briefing note on local government coronavirus response to Economic Vulnerability and Financial Hardship
Government information
GOV.UK – COVID-19 council tax hardship fund
Department for Work and Pensions – coronavirus and claiming benefits
Other information
Money Advice Service – coronavirus: what it means for you and what you're entitled to
- Health inequalities
-
Please visit COVID-19: Public Health for a range of resources on health inequalities.
- Homelessness and rough sleeping
-
LGA submission to HCLG Committee’s inquiry into the impact of COVID-19 on homelessness and the private rented sector
Please visit COVID-19: housing, planning and homelessness for a further range of resources
- Mental health, mental capacity, isolation and wellbeing
-
LGA & partners
LGA and the Association of Directors of Public Health (ADPH) – a briefing for Directors of Public Health on public mental health and wellbeing issues.
LGA/ADPH loneliness and social isolation practical advice note
LGA – COVID-19: social care staff wellbeing
General
Mental Health Foundation – mental health in the pandemic
Centre for Mental Health – understanding inequalities in mental health during the pandemic
Mental Health Network – our frontline: support for frontline workers
GOV.UK – guidance for the public on mental health and wellbeing
Health Network – bringing VCSE and Statutory Services together to supporting Mental Health in Communities (pdf)
Supporting mental health in communities during the coronavirus crisis
CQC – changes to the Mental Health Act complaints process
Institute of Fiscal Studies – the mental health effects of the first two months of lockdown and social distancing during the COVID-19 pandemic in the UK (pdf, June 2020)
Carers
Carers UK: mental wellbeing and help and advice
Mobilise’s a virtual 'Cuppa' for carers at 4pm,
The Children’s Society - Young Carers
Children’s and young people’s mental health
The Children and Young People Mental Health Coalition
GOV.UK – guidance on supporting children and young people's mental health and wellbeing
Mind for Children and Young People
Royal College of Paediatrics and Child Health
Mental capacity
GOV.UK – looking after people who lack mental capacity including deprivation of liberty safeguards
Isolation
LGA – reaching out: helping councils tackle loneliness
Let's talk loneliness campaign
Campaign to End Loneliness – ideas to help older people stay connected during self-isolation
PHE looking out for each other resources on combating isolation
Age UK: staying safe and well at home
Alzheimer’s Society: getting support
Stroke Association managing loneliness and isolation
The Silver Line helpline for older people
Wellbeing
Every Mind Matters – Looking after your mental health
Mind – coronavirus and mental wellbeing
Mental Health Foundation: How to look after your mental health
Mental Health and Money Advice
PHE – Now more than ever, Every Mind Matters: new campaign resources
World Health Organisation – mental health and psychological resilience during the COVID-19 pandemic
- Modern slavery
-
Home Office – Modern Slavery awareness booklet (pdf, 2020)
Home Office – modern slavery and COVID-19: what to do if you are a First Responder (pdf)
Home Office – modern slavery and COVID-19: what to look out for and how to get help (pdf)
- Offers
-
Giving World is a national charity offering help to local hubs and councils in the response to COVID-19, including providing essentials to the people in the medically shielded groups and other vulnerable people free of cost. They are also providing patients and front-line staff with changes of clothing and personal hygiene products. Please contact Rama Bhalla at rama@givingworld.org.uk for more information or visit the Giving World website.
- People with disabilities
-
Please visit the page COVID-19: adult social care and support for a range of resources on people with learning disability or autism
- Public health service users
-
GOV.UK – guidance for commissioners and providers of services for people who use drugs or alcohol
- Safeguarding
-
Please visit the page COVID-19: adult social care and support for a range of resources on safeguarding adults. More information on children and young people is given in the folder above.
- Shielding (historic)
-
LGA response to new guidance for CEV group (October 2020)
Note on potential future changes to shielding advice in local areas (pdf, 30 July 2020)
Guidance for local authorities and local resilience forums supporting vulnerable high risk people
Shielding packages FAQs for local authorities (pdf, updated 15 July)
MHCLG data sharing guidance for the shielded group (pdf, 27 April 2020)
MHCLG guidance on the 'uncontactables' (pdf, 4 May 2020)
National shielding helpline council briefing (pdf, 24 April 2020)
Advice to LAs on offboarding of shielding individuals
NHS Digital anonymous summary data on patients who have been identified on the COVID-19 Shielded Patient List
Issues and practice can continue to be sent to the LGA via CoronaVirus.Enquiries@local.gov.uk or our LGA regional contacts.
- Visually or hearing impaired
-
Royal National Institute of Blind People (RNIB)
- FAQs from blind and partially sighted people (by RNIB, Guide Dogs, Visionary, VICTA, Fight for Sight, Vision UK and the Macular Society)
- Helpline including advice on social distancing and support for accessing shopping and local support (0303 123 9999 8am-8pm weekdays and 9am-5pm Saturdays)
- Five ways RNIB services can help
- Guidance to help ensure digital communication is accessible to blind and partially sighted people
Volunteering
Accessing support: the role of the voluntary and community sector during COVID-19
An LGA briefing on the role and contribution of the community and voluntary sector and the use of volunteers in local and national responses to the COVID-19 pandemic.
- Government information
-
Government guidance on how to help people safely
Government guidance on supporting people outside of their home
Government information on eligibility guidance for standard DBS checks
- NHS Volunteer Responders
-
An incredible 750,000 volunteers have signed up for NHS Volunteer Responders since its launch on 24 March 2020.
The NHS Volunteer Responders programme has been extended to social housing staff, who can now directly refer tenants who need help with collecting shopping, medicines or other essentials.
NHS is encouraging health and social care professionals, pharmacists and local authorities to use the service to refer people for support via the NHS Volunteer Responders referrers’ portal. You can also call 0808 196 3382 to refer patients.
Social care providers can make referrals directly if they have an nhs.net or gov.uk email address. Without one, they will need to await approval which may take up to 72 hours, or they can make referrals through their local authority.
Identity checks are carried out for all volunteers, with an enhanced DBS check for those volunteering as patient transport drivers. Royal Voluntary Service, the charity delivering the volunteer effort, is completing security checks for the 750,000 applications and the scheme is now fully operational.
You can refer people who are at very high risk from coronavirus where no local support is available, for example if they have been asked to self-isolate and ‘shield’, if they are over 70 and have underlying health conditions, or if they are self-isolating and you consider them to be especially vulnerable. Please continue to make use of your local schemes where they exist and please talk to your patients if in doubt about whether they require support.
Once the referral is logged, ‘on duty’ volunteers in your area pick the job they want to do that day and close the task once complete. You can use the portal to track when the patient receives support. You can also use the portal or phone number to remove someone from the scheme if they no longer need assistance.
The NHS has also published guidance for volunteer responders on how to refer individuals (pdf) and for volunteers helping homeless people (pdf).
- Other guidance
-
National Council for Voluntary Organisations (NCVO) – information on volunteering and coronavirus
Councils can now make a request for volunteer support
Related information
COVID-19: adult social care and support