Digital tools and solutions enable councils to improve service design and delivery, to better meet the needs of their residents and improve productivity.
As councils face the twin challenges of decreasing funding and increasing demand, they have to find new ways of using technology to deliver services more effectively and enable their staff and members to work in new ways, increasing productivity and reducing costs.
Councils are aware of the potential of digital and are already exploiting it, to enable their residents, businesses, to self-serve and enable staff and members to operate more effectively while out of the office and as a result help reduce the council’s own operational costs.
The LGA works with councils to ensure local government has a strong, credible voice on issues that impact the sector, as well as on national programmes of transformation.
The LGA directly supports the work of councils on their digital transformation journeys and this hub will offer resources and guidance on implementing change to further digital improvement for the sector.
Get in touch
We are interested in hearing about any digital projects that your council is running. Please e-mail details of your projects to productivity@local.gov.uk so that we can promote your work and share learning to councils across the country.

Care and health improvement
We provide support for social care, integration and health as well as supporting the transforming care programme for people with learning disabilities and/or autism.

Benchmarking data (LG Inform)
LG Inform brings together a range of key performance contextual and financial data for authorities, in an online tool.

Better use of data
The use of data plays an increasing role in designing, delivering and transforming public services to improve outcomes and drive efficiencies within current financial constraints.
In this section:
Councillor Introduction to… Digital and Data Training Series
The LGA has developed six new free Councillor training sessions to support members navigate the world of digital and technology as their local authorities harness this area of innovation to help deal with COVID-19 pressures and support residents, communities and businesses utilise technology to improve their everyday life.
Digital Best Practice
Councils are coordinating and delivering remarkable digital solutions to address the multitude of challenges for a council in 21st Century. We have seen the local government sector pool its resources, respond to new problems and innovate solutions. Here is a selection of best practice from the sector.
Digital Connectivity Programme
Delivered by the Local Government Association (LGA), the Digital Connectivity Programme is a grant funded programme that builds your council’s skills and capacity to take advantage of the opportunities offered by connectivity to your local place and communities.
Digital Experts, Transformation and Channel Shift Programmes
Our digital funded programmes support councils to innovate and improve digital service.
Digital Housing Programme
Councils are continually looking to innovate in order to deal with increasing demand and pressure to the services that they run on behalf of local residents. The past few years has seen digital service delivery becoming more and more relevant in increasing resident accessibility to services and delivering efficiencies. In March 2018, the LGA funded five councils to reuse the digital assets and learning from the Kent Home Choice Partnership project.
Digital Inclusion Programmes
This programme supports 10 councils to work with specific cohorts of residents to support those who haven’t had the skills, confidence or infrastructure to go online so they can benefit from the potential for digital tools and solutions to contribute to improving life outcomes.
Digital Projects
Below you will find the four programmes funded by the LGA over the past four years which have involved 68 projects and a hundred councils.
Digital Resources
Several resources which may help your work on digital.
Digital case studies index
LGA Funded Programmes Councils (A-Z)
LGA Digital Showcase
What is the LGA Digital Showcase Conference? The objective of this conference is to showcase some of the excellent and innovative work councils are
Local Government Delivery Council (LGDC)
The Local Government Delivery Council (LGDC) was established in late 2007, under the auspices of the Local Government Association, in order to provide leadership across the sector on the service transformation agenda.
Cyber Security
As councils make more local public services available digitally, get more of their workforce online and plan greater collaboration and integration work with partner organisations, cyber security is a priority.