We welcome the consultation from Ofgem on the allocation of voluntary redress payments by energy providers and the aim of improving the process for the maximum benefit of energy consumers.
With the volume of payments allocated through the scheme rising it is timely for Ofgem to consider the robustness and transparency of the process.
This response has been agreed by the LGA's Environment, Economy, Housing and Transport (EEHT) Board. The EEHT Board has responsibility for LGA activity in relation to the economy and environment, including: transport, employment and skills, economic development and business support, housing, planning, waste and climate change.
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