These two councils aimed to integrate forms and back office systems to allow Revenues and Benefits customers to self-serve. This forms part of our Digital Channel Shift Programme.
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Download Self-service delivers channel shift in revenues
Angela Andrews, Chief Executive, City of Lincoln Council
Councillor Ric Metcalfe, Leader of the Council, City of Lincoln Council
Fraser Trickett, Senior Business Analyst, City of Lincoln Council
David Gott, Business Analyst, City of Lincoln Council
Bob Wagstaff, Council Tax Team Leader, City of Lincoln Council