Transforming adult social care: access to information, advice and advocacy

The Transforming Adult Social Care Programme Board, the Association of Directors of Adults Social Services (ADASS), the Local Government Association (LGA), LGA (previously known as the IDeA) and Counsel and Care commissioned research on information, advice and advocacy (IAA) for adult services and the delivery of 'Putting People First' (2007).

This review aims to appraise the activity and research evidence in adult social care. It also examines whether there are any models of service provision which are considered good practice. The review draws together evidence from a range of sources including primary and secondary research.

Research involved:

  • a literature review
  • a survey of directors of adults social services
  • a review of a sample of local authority and national websites
  • engagement with a range of stakeholders in a selected group of seven local authority areas including visits, focus groups and interviews
  • engagement with a small sample of national statutory and voluntary organisations through interviews and visits
  • modelling the development of orders and shapes for the findings in order to develop a structure within which to support the development of policy and practice.

Read the key findings and recommendations.

Transforming adult social care: access to information, advice and advocacy summary (PDF, 10 pages, 446KB)

Access to information, advice and advocacy: full report (PDF, 103 pages, 1063KB)

Further information


Emma Jenkins, Principal Consultant
Adult Social Care Services
telephone: 020 7296 6287

Published March 2009.

14 June 2012

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