Front office shared services report and briefing

The report

The Improvement and Development Agency (now Local Government Improvement and Development), Local Government Association, Communities and Local Government and the Cabinet Office came together in the autumn of 2006 to commission a programme of research into front office shared services (FOSS). They were supported by an external reference group of senior figures from across the public services, chaired by Janet Callender, Chief Executive of Trafford Council and one of the local government representatives on the Cabinet Office Delivery Council.

The overall objective of the programme was to investigate the opportunities for delivering more integrated and efficient services, involving a range of local public sector bodies, through shared front office arrangements. The research was designed to test out a vision of local public service transformation.

The main outputs from the programme included a summary report which sets out the main messages emerging from the research.

Download the report: Delivering public service transformation (PDF, 36 pages, 741KB).

The briefing

The IDeA and LGA also developed a briefing for senior members and managers which places this research in the wider context of public service reform.

New design for public services: delivering better outcomes (PDF, 12 pages, 408KB).

We hope that you will find these documents both practical and inspiring. If you have any questions or comments, please contact Siobhan Coughlan:


21 October 2010

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