The LGA has worked with a number of sector representative bodies including, Solace, Socitm, the LGDC, and the Local CIO Council to produce this set of linked papers to inform the Spending Review 2015.

They set out:

  • how councils can use digital tools and techniques and exploit digital platforms to improve their online transactional services, so that citizens and businesses can find information or complete their dealings with their local authority in ways that are convenient to them and also save public money
  • how councils can use ‘digital', building on existing exemplars, to support the transformational place-based approaches to delivering outcomes that councils are seeking to implement in their localities in collaboration with local partners – including citizens themselves
  • how the necessary leadership skills and capacity to understand and apply digital approaches successfully in local public services can be developed across local government at all levels including members, senior officers and staff
  • the options for delivering the coordinated programme leadership and support, built on tried-and-tested programme management and invest-to-save principles, required to provide the necessary links between local, regional and national initiatives, to maximise the mainstreaming of learning and good practice across the sector and to tackle cross-cutting issues such as data sharing and procurement.

Taken together, therefore, the four papers set out a high-level case for investing in a coordinated and comprehensive programme of support. This will enable local government to maximise the customer benefits and cost savings that can be generated from exploiting the potential of modern digital tools, technologies and approaches in local public services.

Download the papers:


Digital Experts

We put in place the LGA Digital Experts funding programme in 2014/15 to help more councils benefit from the digital approaches already delivered elsewhere. This is the list of the successful councils with a brief outline of their funded projects. We will work with these councils to ensure they share their learning through case studies, open days and conferences so we will keep you informed as dates get confirmed.  

Digital Experts table councils and their projects (PDF, 3 pages, 84KB)
The Digital Experts programme: An interim evaluation
Digital experts case studies: A-Z by council
Quick reference to case studies

Digital Transformation Programme

The Digital Transformation Programme was set up is being run to help fund councils to develop digital solutions to support their wider work on national programmes of transformation including, the integration of health and social care, Troubled Families, Welfare Reform and Public Health. The aim is to develop digital tools and solutions that can be reused by other councils and support the wider work to transform local public services. Below is a list of the successful councils and a brief summary of their projects. We will capture the Councils learning through case studies' and share them at future events.

Digital transformation programme: current projects

Transforming public services using digital tools

The LGA commissioned research to capture examples of where councils have used technology and digital tools and approaches to deliver services that are better targeted and more efficient.

This report demonstrates not only that there is significant technological innovation in local government, but also that it is being applied with real skill and thoughtfulness. Councils have learned lessons from technology projects in the past, and are increasingly using agile and flexible project management approaches to implementation, belying the myth that the public sector cannot effectively implement change supported by information technology.


There are over 50 examples highlighted in this report showing over £41 million of direct savings:
Transforming public services, using technology and digital tools and approaches (PDF, 44 pages)

There are also separate, more-detailed case studies for  projects featured in the report.
























Productivity and Commissioning

Quick jump menu

1. Productivity expert
2. Shared services map
3. Procurement resources
4. Commissioning academy
5. Demand management
6. Adult social care efficiency
7. Economic growth adviser
8. Public land and property

- One Public Estate programme
- Best practice - OPE councils, who's doing what
- Central Government land release strategies

9. Digitalisation
10. Waste and energy

Digital Councils advice on social media for councillors

Your hub on all things social media, developed in collaboration with comms2point0.

8 February 2017