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Local Government Association

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Place-shaping

Place-shaping is all about creating or shaping places with intent, to improve quality of life for residents, enable growth and to support vibrant and sustainable communities.

Asking effective questions

Whatever your role in transformation, asking effective questions is a skillset that improves understanding, aids scrutiny and strengthens evidence-based decision making.

Smarter internal working

Smarter internal working means transformation through changing existing or creating new service delivery models, or making changes to the organisation structure, roles, processes or technology.