Half of businesses not displaying food hygiene ratings - councils call for law change

Half of businesses in England do not display their food hygiene ratings in their premises, councils reveal today.


Half of businesses in England do not display their food hygiene ratings in their premises, councils reveal today.

The Local Government Association (LGA) is calling for all businesses serving food to customers in England, including online food delivery outlets, to be forced to display food hygiene ratings to drive up hygiene standards and protect people from harm.

It is also calling for healthy food choices to be incorporated into the food hygiene ratings system to help tackle the obesity crisis.

The LGA is calling for a change in legislation following the success of mandatory display of food hygiene ratings in Wales and Northern Ireland, as well as a rise in phone ‘apps’ and online menus people are using to order takeaway food.

An industry report shows that more than half of people (59 per cent) in the UK either used a website, an app, or a mobile website to order food.

Council environmental health teams score food outlets from zero to five based on factors such as kitchen cleanliness, cooking methods and food safety management.

Businesses in Wales and Northern Ireland are legally required to display their rating. However, in England, businesses do not have to display the rating they have been awarded, which means customers could be unaware of food hygiene levels when choosing where to eat or buy food, either at food premises or online.

Only 49 per cent of businesses in England display their food hygiene rating.

The LGA wants the Government to empower councils by legally extending the mandatory display of food hygiene ratings to England, including to online businesses.

This would not only improve consumer confidence and raise standards, but also reduce the need for, and therefore cost of, enforcement action by councils.

The LGA says that businesses - including restaurants, pubs, cafes, takeaways, sandwich shops, supermarkets, delicatessens and web platforms offering food – that fail to comply should be fined or prosecuted.

Cllr Simon Blackburn, Chair of the LGA’s Safer and Stronger Communities Board, said:

“Food hygiene laws need to be strengthened to drive up standards and protect people from being served unsafe food.

“With more people ordering takeaways online or on their phone, it should be mandatory for businesses in England to display food hygiene ratings on their menus online and on ‘apps’ as well as in their premises.

“This would remove the risk of customers being left in the dark on official kitchen cleanliness levels when eating or ordering food.

“Incorporating healthy food choices into the food hygiene ratings system would also help tackle the obesity crisis.

“Food hygiene standards and compliance levels have risen since mandatory display of ratings was introduced in Wales and Northern Ireland.

“Making the display of hygiene ratings compulsory in England would incentivise food outlets to improve or maintain high hygiene standards, reduce the risk of illness for customers, improve consumer confidence and save taxpayers’ money by reducing the need for, and cost of, enforcement action by councils.”

Heather Hancock, Chairman of the Food Standards Agency, said:

“We’re delighted that the LGA supports our plans to make it mandatory to display hygiene ratings both in their premises and online in England.

“Mandatory display has already made a big difference in Wales and Northern Ireland, pushing up business hygiene standards and giving consumers greater confidence that their food is safe. We’re preparing the case for mandatory display in England and hope to see progress soon.”

Case studies

Middlesbrough Council prosecuted the owner of a rodent-infested Chinese restaurant after inspectors found evidence of rats, mice and maggots. The business was closed down by the council immediately and the owner was ordered to pay £6,448 in fines and costs.

Bedford Borough Council prosecuted an Indian takeaway which was fined £12,000 after environmental health officers found a serious infestation of cockroaches inside the premises. The business was closed temporarily and reopened in six days after necessary improvement work was undertaken. 

Harborough District Council prosecuted a butchery after an inspection found a string of food hygiene offences including filthy food preparation and storage areas, dirty food equipment, contradictory risk assessment paperwork, as well as inadequate staff training and food hygiene knowledge. The business, which supplies local pubs, restaurants, schools and children’s nurseries, was ordered to pay £8,500 in fines and costs.


  1. According to the 2018 Food Standards Agency report, ‘Display of food hygiene ratings in England, Northern Ireland and Wales’, the rating is visible outside 49 per cent of premises in England, compared to 84 per cent in Wales and 82 per cent in Northern Ireland.
  2. YouGov’s Food on Demand report on how people in the UK order a takeaway shows that a third (33 per cent) used a website, 18 per cent used an app, and 8 per cent used a mobile website. 
  3. Under the food hygiene rating scheme, a business is given one of the six hygiene ratings from 0-5 as follows: 5 (very good); 4 (good); 3 (generally satisfactory); 2 (improvement necessary); 1 (major improvement necessary); 0 (urgent improvement necessary).
  4. Mandatory display of food hygiene ratings is supported by The Food Standards Agency, consumer organisation Which? and the Chartered Institute for Environmental Health.
  5. Environmental health officers can serve enforcement notices, prosecute and close food establishments where conditions are found to be poor.