LGA responds to Ombudsman annual review of adult social care complaints

“It is right that providers continue to work with the Ombudsman in its investigations, to make improvements to their services. We also need to apply the lessons learnt from our response to COVID-19 in any future reforms."


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Responding to the 2020/21 annual review of social care complaints by the Local Government and Social Care Ombudsman, Cllr David Fothergill, Chairman of the Local Government Association’s Community Wellbeing Board, said:

“Councils and care providers have been doing all they can to keep vital care and support services going over the last year, which were already severely stretched before the pandemic.

“As this report rightfully highlights, coronavirus has exacerbated pre-existing pressures in the social care system, primarily caused due to underfunding.

“It is right that providers continue to work with the Ombudsman in its investigations, to make improvements to their services. We also need to apply the lessons learnt from our response to COVID-19 in any future reforms.

“The Government’s recent social care plan has some potential promise on charging reform, but has left open many more questions which need answering urgently.

“The Spending Review should be used to set this plan straight and provide upfront, desperately needed new funding to meet immediate demands and pressures in our care system so that people can live their best life.”