LGA responds to Ombudsman annual review of social care complaints

“Extra funding for social care next year will help councils as they strive to ensure older and disabled people can live the lives they want to lead."


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Responding to the 2018/19 annual review of social care complaints by the Local Government and Social Care Ombudsman, Cllr Ian Hudspeth, Chairman of the Local Government Association’s Community Wellbeing Board, said: 

“Councils and the care providers they commission work hard to try and give the best possible service to those who rely on vital adult social care support, despite funding and demand pressures. This is reflected by the fact that the total number of care complaints has fallen slightly year-on-year and that responses to investigations remain positive, with the vast majority of the Ombudsman’s recommendations being put into place. 

“Extra funding for social care next year will help councils as they strive to ensure older and disabled people can live the lives they want to lead.

“We also need the Government to publish its proposals for the future of adult social care as soon as possible to find a long-term, sustainable funding solution, so that all those who use and work in social care have the support and certainty they need.”

Notes to editors

The number of complaints and enquiries received by the Local Government and Social Care Ombudsman in 2018/19 was 3,070, a slight decrease on the 3,106 received in 2017/18.