Download the presentations from this event.
Introducing the Resolution Framework. A new approach for resolving concerns, complaints, and conflicts in local government (pdf, 2,850KB)
David Liddle, Chief Executive Officer, The TCM Group and President, The Institute of Organisational Dynamics (IOD)
Resolution at North East Lincolnshire Council (pdf, 319KB)
Victoria Leach, Head of People and Culture, Jonathon Sturgeon, People Partner, People and Culture and Sophie Tillison, HR Manager – Working & Governance, People and Culture, North East Lincolnshire Council
3D Reviews by The TCM Group (pdf, 575KB)
Quality Conversations from The TCM Group (pdf, 339KB)
Routes to Resolution from The TCM Group (pdf, 553KB)