Business Transformation at Bromsgrove and Redditch Councils

Efficiency and income generation

Working more cohesively to ensure property allocation is based on customers' and the wider community's needs, the councils collected data, based on customer experience, then trialled different ways of working. A full service review has now been undertaken across the whole of Environmental Services and Environmental Enforcement, and a new way of working has been rolled out across the two council areas this year, saving Bromsgrove £150k and Redditch £190k.