Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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East Dorset and Christchurch: Online licensing project

Partners East Dorset and Christchurch Councils identified licensing as an area of high demand and volume, with the majority of the process being handled offline. The current processes took up a considerable amount of customer time and effort, while officers were involved in re-keying data and reconciling payments. This case study forms part of our digital experts resource.

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Fylde, Preston and Lancaster and single sign-on portal

Neighbouring councils Lancaster City, Preston City and Fylde Borough are committed to creating truly digital local public services, fit for the 21st century, that put citizens first, give them easy access to the services they use most and join up public services on their behalf.

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'My Council / Report it' digital app

Gloucester City Council developed and implemented a ‘My Council / Report it' App which allows its customers to utilise mobile technology to identify a range of issues (such as flytipping, dog fouling, graffiti, pot holes etc) and to send real-time information, identifying the nature of an issue, its location and status directly to the council.

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Luton digital e-bundling system report

Luton introduced an e-bundling system which will deliver significant savings for both the council and the court services in the production, delivery and handling of documents.

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Milton Keynes Digital Champion project

The council developed a network of Digital Champions to help those residents who didn't have the necessary skills or the confidence to go online, to get the support and practical assistance to do so.

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Solihull online self-service project

In response to the current climate of decreasing funding and increasing customer demand, Solihull Council identified that a number of front-line service areas would benefit from the introduction of next-generation, integrated online self-service e-payments, e-forms and digital booking systems.

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Helping older people maintain their independence

West Suffolk Council and its partners were keen to better understand each services pressures, targets and objectives for its older residents.

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Making applying for disabled adaptations easier

Braintree District Council focused on how to make essential home adaptations for disabled residents that would improve services to customers and reduce costs.

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Redesigning preventative services for childhood obesity

South Norfolk District Council was part of the East of England Design in the Public Sector programme focusing on redesigning preventative services for childhood obesity.

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Enhancing the customer's experience

South Somerset District Council wanted to find different ways of working which would protect resources for the ‘frontline’ while ensuring South Somerset remained a good place to live and work.

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