Case studies

When England’s oldest hotel caught fire in 2016, Exeter city council’s communications team sprang into action, using digital channels to warn, inform and engage communities in the recovery operation.

Medway Council worked with the Behavioural Insights Team to increase the number of council tax payers signed up to direct debit.

The Royal Borough of Greenwich used behavioural insights to on the streets of Woolwich following the London riots of 2011.

The London Borough of Croydon designed a behavioural solution to help encourage the uptake of alternative pathways to finding accommodation.

Greater Manchester Combined Authority worked with the Behavioural Insights Team to improve the client consent process for its Working Well employment support programme.

Tewkesbury Borough Council used behavioural insights to improve the provision of its revenue and benefits service.

In 2012 Chiltern District Council and South Bucks District Council made a commitment to make progress together and put in place a shared senior management team to create savings, improve resilience and provide better services to the public. 

The project was established to create an internal commercial thinking training programme to demonstrate how commercial skills might be utilised to review and develop a range of council services.

Faced with a need to save money and generate new income, Reigate and Banstead Borough Council set out to see if changing people’s parking habits could help contribute to the council’s ambitious financial targets.

December is traditionally the fire service’s busiest month for house fires, and many of those involve chip pans.