Case studies

The project team are awaiting delivery of the products from the supplier as migration to the new system and user acceptance testing is completed and verified for the Go-live launch.

This project has enabled a successful channel shift to deliver a flexible service 24/7/365. This delivers a more convenient option to alleviate traffic away from traditional housing options services. The model offers one main consolidated referral route giving customers an efficient and effective way to engage with their local authority.

This project has had to pivot products from one back office system to a new overhauled alternative. This refocused approach provided the team with a solid foundation of experience and resource that will now be embedded in the change programme of the housing IT system. The department will now benefit from the work carried out by the team as the housing system innovates over the upcoming year.

Leicester never really left lockdown. In late June it had the highest rate of positive cases in the country so just before the re-opening of restaurants, bars and hairdressers on 4 July it was announced the city was to go in reverse.

Newham launched its contact tracing service at the beginning of September. Environmental health officers have staffed the service, which has been run from Monday to Friday.

A community contact tracing service was launched in Norfolk at the start of September. It is run in partnership between the county council and districts.

“Test and Trace had given us a good start but we really believe in the value of contact tracing and wanted to maximise the number of local people it reached. We felt we could make a difference."

Sheffield’s contact tracing service went live in the middle of October. It is staffed by a team of 12 dedicated contact tracers who work seven days a week – although the hours are shorter at the weekends.

Birmingham has its own Test and Trace team, which has a variety of roles from data analysis and complex contact tracing to communications and community engagement. 

Blackpool’s contact tracing service went live at the start of September after only a few weeks of planning and preparation by the public health team.