Case studies

A selection of case studies covering housing fraud; collaboration, strategies and policies; and identity checks.

A fresh approach was required to tackle council tax arrears in the house in multiple occupation sector. The introduction of council wide licensing, with its additional powers and intelligence, presented an opportunity to increase council tax collection.

The aim of the project was to develop a sustainable approach to counter-fraud across the county council activity, underpinning the council's policy of zero tolerance to fraud.

The aim of the project was to prevent, detect and deter fraud across the three districts. The team consists of a manager, two investigators and two support staff

The project aim was to help the council build an effective, sustainable counter fraud capability. This was achieved through fraud awareness to promote an anti-fraud culture and investigating and pursuing those found to be committing fraudulent behaviour.

Developing an online self-service licensing platform to enable customers submit and pay for applications 24/7. This will be integrated with existing systems to ensure the process works seamlessly from end to end. This forms part of our Digital Channel Shift Programme.

This project aimed to develop a system where potholes could be reported by residents. The technology will allow the pothole to be located using mapping technology and allow the customer to track progress in fixing the defect. This forms part of our Digital Channel Shift Programme.

Developing a service where council tax customers can opt-in to a service that sends an SMS alert when payment is due or they have an appointment. These alerts contain a link to an online account where customers can manage their bills. This forms part of our Digital Channel Shift Programme.

A project at Gloucestershire Archives allowing customers to register online for access to the research room and to order documents. This forms part of our Digital Channel Shift Programme.

Developing an online booking service for cemetery and cremation services that allows funeral directors to self-serve and manage their own booking slots. This forms part of our Digital Channel Shift Programme.