Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Housing - Case studies - Cornwall – redeveloping disused garages as affordable housing

Cornwall is undoubtedly one of the most beautiful places to live in the UK, but for its local population it is one of the hardest areas to obtain high quality affordable housing.

Tackling smoking cessation in hard to reach groups

Hampshire County Council and the Isle of Wight Council procured an area profile of customers, using it to help increase motivation to stop smoking.

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Support for dementia sufferers and their carers

Cheshire East Council and its partners worked with local people to develop and deliver a social media resource and peer support network called DemenShare.com.

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Demand management - Case studies - Coventry City Council: Meeting resourcing challenges by managing demand over the longer term

In 2011 Coventry City Council worked with users of special educational needs transport to manage demand, this was one of the earliest and well-known local government examples.

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Connect Digitally programme

Hertfordshire County Council's Connect Digitally programme helps customers while providing savings for local authorities and central government departments.

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Promoting independence and resilience

Lancashire County Council used customer profiling tools to see who would benefit from low-level interventions.

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Supporting Lives, Connecting Communities

Suffolk County Council is changing attitudes, cultures and behaviours to social care through its ‘Supporting Lives Connecting Communities' programme.

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Customer-led transformation: Services and benefits take up by low income families

The Association of Greater Manchester Authorities sought to understand young families' needs to improve engagement on existing and future services.

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Children’s health and wellbeing in Croydon

Croydon focused on the 'early years' to design and implement a programme based on early intervention and prevention rather than dependency.

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London Borough of Harrow: transforming services through digital

The council wanted to reduce the resources being used on paper-based services and the processing of electoral registrations, while providing customers with a convenient one-stop site to register for a number of services, thereby improving the customer's experience and reducing costs.

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