Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Leicestershire County Council: supporting young parents

Leicestershire has had great success reducing teenage pregnancy rates – latest figures show a fall of over 60 per cent since 1998. But the county council’s public health team has also invested time and effort in supporting young parents.

Hull City Council: targeting help at the most at risk

When Hull first started its teenage pregnancy work progress was a little slow. Conception rates were coming down, but not as fast or consistently as the city’s Teenage Pregnancy Partnership would have liked.

Bristol City Council: running school-based drop-in clinics

Working with schools is, of course, an essential part of tackling teenage pregnancy. Investing in good quality relationships and sex education is something many areas have done, but Bristol City Council has taken that a step further by establishing a network of drop-in sessions in secondary schools.

North Tyneside Council: creating youth-friendly services

North Tyneside has seen a significant reduction in the teenage pregnancy rate of 74 per cent since 1998. At the heart of North Tyneside Council’s success has been its partnership working which has allowed it to make great strides in creating youth-friendly services.

Gedling Borough Council – customer insight through engagement – The ‘Gedling Conversation’

Although Gedling Borough Council had run resident satisfaction surveys for a number of years, the council decided to strengthen its face-to-face engagement with residents to help teams develop more customer-centred service plans and get a deeper insight into the needs of local people.

Communications support

Birmingham City Council: Delivering impact with email

School admissions offer days are among the busiest for the council, with almost 3000 calls received on one day in 2016. With only 18 contact centre staff to answer them, Birmingham City Council needed new ways to provide information to parents.

Greater Manchester Combined Authority – devolution resource pack

Devolution remains an abstract concept for some, usually recognised as an economic boost, but less frequently, as a democratic win. The GMCA programme must be seen as something done with – not to - the city region’s residents

Pioneering changes to child protection services - Hertfordshire County Council

Family Safeguarding Teams are multi-agency teams that work with child protection and child in need cases. The Family Safeguarding project allows adult specialists and social workers to focus on direct, relationship-based therapeutic work.

Tantalum big data – Bristol

Councils need to better understand the impacts of their own vehicles and how they can contribute towards reduced emissions.

Mobility as a service – TfWM

TFWM are working with a technology provider to investigate ways they can make travelling across the regime in different types of transport a seamless experience.