Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

If you have a case study you'd like to share here, please get in touch. Please use our case study template when submitting a case study.

COVID-19 case studies

Councils are doing remarkable work to address the challenges brought by coronavirus. Good council practice related to the COVID-19 outbreak can be found on our dedicated web hub.

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Kent County Council: Strengthening referrals for financial advice and support

Kent County Council have worked to strengthen referrals across Kent for those in financial hardship to mitigate the action of signposting. ‘ReferKent’ has been introduced, which is an online platform that allows a simple, easy, and secure referrals to be made by organisations to one another. Supporting this, the Money Advice Network has also been implemented and gives the council the ability to directly refer to them. 

LG Inform Plus – Lancashire County Council

This case study shows how Lancashire County Council is working towards significantly streamlining its data acquisition, manipulation, and visualisation processes through the LG Inform Plus API.


Buckinghamshire Council: Strong partnership links to support those most in need

As a result of the pandemic and the financial difficulties being experienced by many, the government provided local authorities with grants to distribute to those most in need. Buckinghamshire Council set up a Helping Hand service to help administer the funds, working with partners in the voluntary and community sector to reach those really struggling.

West Hendon Playing Fields Masterplan

In June 2021, the London Borough of Barnet approved the Outline Business Case for the development of an £18.8M strategic sports hub including a wider leisure and community offer at West Hendon Playing Fields.

East Northamptonshire District Council: Leisure services options appraisal and procurement

In 2015 the Council produced a Leisure Strategy to inform the forthcoming procurement of its three leisure facilities.

Beyond Brontës: The Mayor's Screen Diversity Programme

Beyond Brontës was launched in 2019 by Screen Yorkshire and Bradford Metropolitan District Council (MDC). The initiative increases diversity in the screen industries by providing TV and film production training and work placements to young people aged 18 to 30.

National Lottery Heritage Fund: Area of Focus in North East Lincolnshire

In 2020, North East Lincolnshire Council were successful in receiving a solicited grant of £250,000 from National Lottery Heritage Fund (NLHF) in support of building capacity and driving engagement in an Area of Focus.

The Glass Works – combining retail and leisure with culture and events

This case study is part of a series from the LGA Culture Commission The challenge

North Yorkshire – Culture and Local Government Reorganisation

The North Yorkshire authorities have submitted a live case study, capturing their work so far to bring together the culture, leisure and sport provisions and strategies of their eight authorities as part of local government reorganisation.

Placemaking with poetry

Barnsley Museums adopted two unloved Listed red phone boxes in the town centre and transformed them into works of art telling stories of the town’s heritage with words by the Poet Laureate Simon Armitage.