Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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'My Neighbourhood’ – delivering innovative locality-based services addressing residents and their social needs

Improving the quality of life of residents within specific neighbourhoods in the Harrogate District.

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'Permission to Smile' campaign to boost friendliness

A Birmingham-wide campaign, backed by 154 local organisations and with strong city council support, is encouraging friendliness and rekindling community street-by-street, helping to address social isolation and reduce the call on public services.

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2 Matters: Evaluation of an award which promotes improved outcomes for North Tyneside’s vulnerable two year olds

The “2 Matters” award is an audit tool followed by face-to-face professional development over a period of several months. It offers support to all settings with provision for two-year-olds (schools, private and voluntary sector, and childminders).

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A behavioural approach to digital channel shift

A project to drive online take-up of e-forms through MyAccount in two service areas; council tax and waste management. This project focussing on customer engagement, marketing and behaviour change to use existing systems.

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A behavioural approach to managing demand in Special Educational Needs travel services: increasing uptake of independent travel training

The Croydon Behaviour Change Hub (BCH) worked with the SEN travel team to develop and trial a behavioural approach to reducing demand for council provided transport.

View all Efficiency and income generation articles

A case for reducing highway construction in urban extensions

How can we avoid building roads in Bradford to 'unlock' new development? When creating a masterplan and vision for urban extensions, potential for sustainable transport mode share is often squandered by the classic predict and provide process.

A Change for the Future: Dacorum Borough Council’s move to The Forum, January 2017

This case study provides information on the Council’s journey, both culturally and physically as they moved to their new building.

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A collaborative approach to Helping Older People Remain Independent in their Homes.

A collaborative approach to Helping Older People Remain Independent in their Homes.

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A fundamental review of services for children

How can local authorities work together better to improve children’s outcomes and create a more innovative, responsive, and sustainable system for delivery?

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A home is much more than a house: integrated approaches for the housing, health and care needs of vulnerable adults

The Care Act 2014, for the first time in legislation, recognises the contribution of housing to the care and support system – defining housing as a ‘health-related service'.