Case studies

TECHKNOW is an online resource supporting adults with learning disabilities and carers find technology to help them be more independent.

This case study forms part of the What Good Looks Like report on people with a learning disability and autistic people. This co-produced report was commissioned from the Building the Right Support (BTRS) Advisory Group, as part of the wider action plan developed by the Building the Right Support Delivery Board. It has been supported by Partners in Care and Health.

Kirklees Council (KC) prioritises inclusion and the health and wellbeing of their people. With a high proportion of females in the workforce and almost half of those females being of average menopausal age, they recognised the impact that menopause can have on both individuals and the organisation. KC started work in 2018 to create a more supportive and inclusive environment for colleagues approaching or experiencing menopause.

In support of Reading Borough Council's Digital Strategy, which aims to encourage more people to do their council business online as well as to promote greater digital inclusion, Reading has developed a digital volunteering scheme.

The following case studies demonstrate the benefits and value derived from using geographic information in local public service delivery.

Although Gedling Borough Council had run resident satisfaction surveys for a number of years, the council decided to strengthen its face-to-face engagement with residents to help teams develop more customer-centred service plans and get a deeper insight into the needs of local people.

Hull and Wakefield have used PHE’s online SHAPE tool to work out how best to invest money in dental services. SHAPE has allowed officials to map where practices are against areas of high deprivation as a proxy for poor oral health.

Gateshead set up a COVID-19 business compliance team to ensure restrictions and safety guidelines were adhered to and helped local businesses cope with change.

Gateshead Council partnered with a range of voluntary sector organisations to encourage asylum seekers and refugees to come forward for a COVID-19 vaccine. 

This case study is an example of the practical use of asset-based approaches in communities.