Case studies

How can councillors help to position the arts, culture and heritage within their council’s priorities? Councillor Sonja Crisp of City of York Council shares her thoughts.

A dedicated commercial team within Liverpool City Council’s cultural service has generated more than £6 million in cash and in-kind support in four years.

This is the second case study in One Public Estate's 'Unlocking the value in public sector assets', published in 2017.

Region: North West, West Midlands Theme: Health and Social Care (in OPE), Regeneration The challenge The Lancashire OPE Partnership is faced with the challenge of providing better services against a background of public and health sector reform, whilst improving the satisfaction of their growing communities.

Region: North West, West Midlands Theme: Integrated Public Services

Region: Central Theme: Regeneration, Integrated Public Services, Housing (in OPE)

However, the partners recognised that modern design approaches and technologies offered them new opportunities to give customers a much better digital experience while reducing costs.

Partners East Dorset and Christchurch Councils identified licensing as an area of high demand and volume, with the majority of the process being handled offline. The current processes took up a considerable amount of customer time and effort, while officers were involved in re-keying data and reconciling payments. This case study forms part of our digital experts resource.

Neighbouring councils Lancaster City, Preston City and Fylde Borough are committed to creating truly digital local public services, fit for the 21st century, that put citizens first, give them easy access to the services they use most and join up public services on their behalf.

Gloucester City Council developed and implemented a ‘My Council / Report it' App which allows its customers to utilise mobile technology to identify a range of issues (such as flytipping, dog fouling, graffiti, pot holes etc) and to send real-time information, identifying the nature of an issue, its location and status directly to the council.