Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

If you have a case study you'd like to share here, please get in touch. Please use our case study template when submitting a case study.
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New Charter Group: Accommodation for offenders

New Charter Group in Tameside supports high-risk offenders in finding stable accommodation to break the cycles which underpin offending.

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Redesigning services to tackle antisocial behaviour

Analysis by Suffolk County Council's Committee Safety Partnership identified 80 families at the root of antisocial behaviour problems, placing high demand on the council.

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Behavioural Insights and health: Various local authorities

An increasing number of local authorities have started exploring how they can make use of behavioural science.

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Promoting walking opportunities to hard to reach groups

Walk Glasgow is aimed at those least likely to regularly exercise, to improve the health and wellbeing of city residents.

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Managing demand through improved letter writing

Colchester Borough Council found most calls to its Council Tax and Benefits team did not result in a service request because information sent out confused customers.

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Sleaford, Lincolnshire – Walking trail

A unique trail of cast bronze roundels maps out a walking route past public artworks, landmarks and points of interest in the Lincolnshire town of Sleaford.  

Camerata in the Community programme, Manchester

Manchester Camerata, one of the UK’s leading chamber orchestras, works within health and social care to make music with community groups across Greater Manchester.   

Birmingham City Council - Instagram

Birmingham is the youngest city in Europe with nearly 40 per cent of the population under 25. We wanted try and connect with this demographic and starting an Instagram account was one way we thought we could do this digitally. This case study forms part of our social media strategy resource.

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Leeds City Council – customer service focused social media

Our aim was to increase customer satisfaction and engagement with Leeds’ digital customer service, reducing telephone, email and face-to-face contact for enquiries where it isn’t needed. This case study forms part of our social media strategy resource.

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East of England Ambulance Service - #24hoursinEoE Twitterthon

East of England Ambulance Service wanted to give a snapshot of what it handles in one of its busiest 24hr periods.

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