Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

If you have a case study you'd like to share here, please get in touch. Please use our case study template when submitting a case study.

COVID-19 case studies

Councils are doing remarkable work to address the challenges brought by coronavirus. Good council practice related to the COVID-19 outbreak can be found on our dedicated web hub.

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Darlington Council Learning Disability Services

Darlington is an example of a council that demonstrates good practice across all six domains of this outcomes and improvement framework and achieves excellent outcomes for people with a learning disability. It has also consistently realised significant efficiency savings.

Leeds City Council – Strengths-based working

Leeds City Council Adult Social Care has fully embraced strengths-based approaches in the delivery of its social services responsibilities.

Leeds 'Good Lives Leaders'

Several of the experts by experience that we spoke to stressed the importance of evaluating services from the perspective of people with a learning disability, and particularly seeking the opinions of those who use them.

Transitions in the London Borough of Hammersmith and Fulham: The “Preparing for Adulthood” Team

The development of a transitions service offered by Hammersmith & Fulham Council demonstrates the good practice set out in several key domains of this outcomes and improvement framework.

Hammersmith and Fulham London Borough Council - Keeping People Safe

Hammersmith & Fulham Council, in collaboration with partner organisations, and the Safeguarding Adults Board (SAB) have developed arrangements which demonstrate that safeguarding can go beyond a single focus of protection to a wider and more significant role of helping people to live the lives they want to live.

Barnsley Council: Collaborative working with the voluntary and community sector to improve individual experiences at the end of life

In Barnsley, South Yorkshire, a Macmillan Social Worker is employed by Barnsley Council to sit within the multidisciplinary team of clinical nurse specialists, occupational therapists and dieticians to provide expert support for people in need of complex palliative care and support at end of life. This case study forms part of our end of life care guide for councils. This case study forms part of our end of life care guide for councils.

Bolton Metropolitan Borough Council: my home life

Dedicated training for staff in Care Homes, residential and nursing, to promote and embed improved End of Life Care. This case study forms part of our end of life care guide for councils.

Kent County Council: county-wide End of Life Care guide and directory

Kent County Council has produced a major guide to the development of end of life care in the county.  It sets out from a council perspective the wide-ranging partnership work involved in end of life care. It relates this work to the Ambitions partnership goals. This case study forms part of our end of life care guide for councils.

The Royal Borough of Greenwich: Partnership Working across the borough

There is strong partnership working in Greenwich to develop and improve the local offer. The overall objective is that people at the end of their lives and their families can be well supported and their outcomes improved through care and support that is integrated around the individual. This case study forms part of our end of life care guide for councils.

London Borough of Lambeth: Advance care planning – a community approach

Lambeth Advance Care Planning Consortium, an open network of statutory and voluntary sector organisations promoting the importance of recording future care and treatment wishes, is dedicated to ensuring everyone across the borough has the opportunity to make an advance care plan. This case study forms part of our end of life care guide for councils.