Case studies

In Cumbria, Allerdale Borough Council used a QR code to enable customers to report fly tipping and dog fouling.

Blackburn with Darwen Borough Council introduced telecare and assistive living technology to support older people and those with disabilities

Hertfordshire County Council's Connect Digitally programme helps customers while providing savings for local authorities and central government departments.

Bristol City Council built an online reporting system and provided officers with tablets allowing them to do their work without having to visit an office.

Spelthorne Borough Council identified the need to deliver a mobile app to meet customer expectations, improve channel shift and service delivery.

London Borough of Croydon's Family Space website provides a one-stop resource for information about children's services

Leeds City Council improved its customer online experience allowing more users to self serve and cutting call centre costs.