Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Sutton Council: Universal parenting service

Sutton’s family hubs have a universal parenting service that has been developed for parents by parents. The programmes are facilitated by trained parent group leaders and have been incorporated into the wider parenting support offer of the family hubs.

View allChildren and young people articles

LG Inform Plus – Birmingham City Council

This case study highlights the work that Birmingham City Council has undertaken using LG Inform Plus. This includes their use of the direct data feed Application Programable Interface (API) which allows them to view and download open data about local areas.

View all Research articles

Liverpool City Council's Wonder Hub: supporting the home learning environment with the BBC’s Tiny Happy People

We wanted to take a play-based approach for supporting rich parent/child interactions to help young children develop their speech, language and communication skills. We also wanted parents and carers to be aware of the positive impact they have on their child’s development and the simple everyday things that they can do to help.

View allEarly Years articles

Barnsley Council: Pioneering use of Microsoft Copilot

Barnsley Council, through a strategic partnership with Microsoft, have implemented Microsoft Copilot on a large scale.

View allCyber articles

Buckinghamshire Council: Early adoption of Microsoft Copilot

This case study explores Buckinghamshire's journey with Copilot, highlighting the positive outcomes, challenges encountered, and lessons learned.

Transforming Sutton Council’s libraries offer

During 2023 to 2024, self-access technology was installed across Sutton’s libraries, extending opening hours by 63 per cent and enabling the council to keep all its eight libraries open. Self-access is popular with customers.

Transport for West Midlands: Near miss detection with VivaCity

Transport for West Midlands successfully conducted a proof-of-concept pilot with VivaCity to detect near-miss road collisions.

View allCyber articles

Wigan Council: QuickAction in adult social care

Wigan Council's adult social care (ASC) team, in partnership with Agilisys Transform, has co-developed a suite of AI-powered tools designed to streamline back-office processes and enhance the efficiency of social care delivery.

View allCyber articles

Championing Recruitment: Building a Stronger Employer Brand Through Manager Engagement

Derby City Council’s Recruitment Manager, Ash Hague, faced the challenge of improving candidate engagement and strengthening the council’s reputation as an employer of choice.