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Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Using assistive technologies to manage demand in social care

Blackburn with Darwen Borough Council introduced telecare and assistive living technology to support older people and those with disabilities

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Essex County Council Blue Badge programme

Essex County Council trialled three new messages to Blue Badge customers to find the most effective way of encouraging them to apply online rather than by post.

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Behaviour change programme

Colchester Borough Council recognised that to change customers' behaviour, the organisation needed to develop new behaviours first itself.

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Increasing self-service through e-forms

Wyre Council is engaged in a long-term initiative to encourage residents to use electronic means to contact the council and to self-serve.

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Improving the Wirral website

Wirral Council has had to make cuts of £151 million between 2010 and 2015. By 2020 the council will have to reduce its spending by a further £132 million to deliver a balanced budget.

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Using volunteers to promote online preventative services

Recognising that lack of awareness and information about local opportunities was a barrier to residents engaging with preventative services,Stockton-on-Tees Borough Council supported volunteer members from its Over 50s Assembly to become digital advocates.

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Tri-borough: Enhancing and implementing an adult social care app

The Tri-borough has been investigating the benefits of using mobile technology in adult social care, including the potential to achieve cost savings and encourage more self-sufficiency among residents.

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Achieving channel shift in waste management

Blackpool has developed fully integrated online processes for its high-volume waste management transactions, including bulky waste collection requests, missed bin reports and fly-tipping notifications.

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Connected Customers’ project

North Warwickshire Borough Council (NWBC) and Nuneaton and Bedworth Borough Council (NBBC) have been working together for a number of years on website design and content to reduce duplication and help share cost, ideas and skills.

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Dorset Local Resilience Forum

When a major incident occurs, for example a flood or a terrorist attack, a range of public and private sector organisations in the location affected, must work together in order to protect human life, support the continuity of everyday activity, restore disrupted services and uphold the rule of law.

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