Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Self-service delivers channel shift in revenues

These two councils aimed to integrate forms and back office systems to allow Revenues and Benefits customers to self-serve. This forms part of our Digital Channel Shift Programme.

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Self-service licensing drives channel shift

Developing an online self-service licensing platform to enable customers submit and pay for applications 24/7. This will be integrated with existing systems to ensure the process works seamlessly from end to end. This forms part of our Digital Channel Shift Programme.

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Self-service taxi licensing in Calderdale

Redesigning the taxi licensing service for delivery online. Users will be able to access licence holder records through the MyCalderdale customer account. This forms part of our Digital Channel Shift Programme.

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SENsational Story and Play

Collaborating with Children’s Services in the LGA Family Hubs Peer Review, Dorset Library Service began to explore how we could develop our contribution to the Best Start in Life* and Dorset Council’s: Our Children, Young People’s and Families Plan 2020-2023.

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Setting up a People's Panel to explore a community's experience of the increased cost of living – Cheshire East Council

Cheshire East Council worked with Positive Money to run a People’s Panel on the cost of living crisis in October 2022.

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Sevenoak's District Councils 'recover2gether' podcast

A pilot podcast was created to support the voluntary and business sectors in the Sevenoaks District in their response to and recovery from Covid-19.

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Sevenoaks District Council

Sevenoaks' holistic housing agency One effect of the recession is that private landlords are making more homes available to council tenants. This is something that Sevenoaks District Council is using in its efforts to prevent homelessness.

Sevenoaks District Council: using housing to improve health

Sevenoaks District Council has recognised the importance of housing to health, creating a new cabinet portfolio role to champion the agenda, which in turn has led to a series of projects that are changing lives. This case study shows how district councils have improved the health of their local areas.

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Sevenoaks District Council: Young person mentoring scheme

A pilot mentoring scheme for young people aged 11-18 living or attending school in the Sevenoaks district created in 2021, initially established in response to the effects of Covid-19 on the mental health of young people.

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Severe Weather Impacts Monitoring System (SWIMS)

SWIMS is a decision-support and data collection tool for Kent’s public-sector services to record and monitor the impacts from, responses to, and resulting financial cost of severe weather events.