Case studies

Local Authorities in Somerset needed to contact those residents who were not already covered by the national NHS shielding programme but were nonetheless situationally vulnerable.

Healthwatch Kirklees wanted to drive more traffic to Kirklees’ smoke-free website to encourage people to stop smoking before an operation. This case study forms part of our social media strategy resource.

Stoke-on-Trent City Council appointed a Heritage Champion to lead a successful bid for a Heritage Action Zone, which is helping to encourage residents to move back into Longton town centre.

Spelthorne Borough Council identified the need to deliver a mobile app to meet customer expectations, improve channel shift and service delivery.

Derbyshire County Council has been working with local partners to develop and deliver a clear plan for use of the improved Better Care Fund. The approach is helping to maintain capacity across both social work and the independent sector, and supporting system flow and hospital discharges. This example of how local areas are working to implement overall system change forms part of our managing transfers of care resource.

At the onset of the pandemic Barnsley Metropolitan Borough Council wanted to take a proactive approach to support members of its community. The council opted to build a Vulnerability Index.

Chorley Council has invested in a number of community action activities as part of the consideration of new service models, moving away from a traditional service delivery approach, to an integrated public services model.

Recognising that lack of awareness and information about local opportunities was a barrier to residents engaging with preventative services,Stockton-on-Tees Borough Council supported volunteer members from its Over 50s Assembly to become digital advocates.

As part of wider regeneration proposals for Stevenage Town Centre, the Danestrete Bus Station has relocated to a new facility. The vacant bus station space presents an exciting transformation opportunity in the heart of the town in advance of wider regeneration proposals happening.

Bath and North East Somerset Council introduced variable pricing at the Roman Baths in 2019. 4 years on, visitor enjoyment has increased, demand peaks are a thing of the past, and revenues are contributing to the council’s broader statutory responsibilities.