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Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Ensuring safe housing: facilitating the relocation of tenants affected by Large Panel System building safety concerns

This case study explores the facilitation of the relocation of tenants affected by Large Panel System building safety concerns at a social housing estate which comprised of a tower block with over 120 homes.

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London Borough of Sutton: Developing person-centred support for Unaccompanied Asylum-Seeking Children and young people

As the number and regularity of Unaccompanied Asylum-Seeking Children (UASC) arriving in Sutton increases, the council have reviewed how best to support these young people in their community. The authority have looked at how the same high standards of support their social care team provides to all children and young people can be tailored to meet the particular needs of UASC.

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Reporting abuse and establishing productive relationships with the police

Durham Council and the local police work collaboratively together to protect councillors from abuse and harassment.

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Cross-organisational working group on councillor safety and "one stop shop" model of support

Hounslow Council have set up a cross-organisational working group with expert representatives to help identify emerging issues and gaps in support and develop solutions that will help to prevent and deal with these issues when they arise.

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Supporting councillors through closer working with the police

North Lincolnshire Council has established a robust and effective relationship with the police. The police have nominated a senior officer to help the Monitoring Officer deal with incidents of abuse, harassment, and intimidation.

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Collaboration with police and political parties to embed safety in daily activities

Kirklees Council took a practical approach to dealing with abuse and intimidation of candidates and councillors focusing on engaging more with the police on these issues.

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Supporting councillors to use social media safely

Durham Council has developed a comprehensive social media toolkit that guides councillors on social media use.

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Engaging residents in new ways with 'We Walworth' – Southwark Council

Traditional forms of consultation were not proving effective at reaching the diverse communities of Walworth, an area of Southwark undergoing rapid change. Working with a range of stakeholders, Southwark Council set out to have place-based conversations with as wide a range of local residents as possible.

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Working with housing association 'Bolton at Home' to reduce unemployment and deprivation – Bolton Council

Seeking to identify ways to close gaps of employment, deprivation and engagement in one of Bolton’s most deprived areas, Bolton Council provided funding and significant freedom of action to a housing association, as the best-embedded organisation within the community, to experiment with innovative forms of community engagement where traditional approaches had failed.

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Engaging with young people post-pandemic – West Berkshire Council

West Berkshire’s engagement officer noticed that the pandemic period saw a wider demographic of people responding to council consultations, communications and initiatives than previously, including increased engagement from children and young people. There was a desire to harness and build on this increased engagement, so a range of initiatives were launched to educate residents on the council’s role and responsibilities.

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