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Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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'My Neighbourhood’ – delivering innovative locality-based services addressing residents and their social needs

Improving the quality of life of residents within specific neighbourhoods in the Harrogate District.

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'Permission to Smile' campaign to boost friendliness

A Birmingham-wide campaign, backed by 154 local organisations and with strong city council support, is encouraging friendliness and rekindling community street-by-street, helping to address social isolation and reduce the call on public services.

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Adopt a garden - Tower Hamlets

This has been inspiring communities and encouraging people to take responsibility for their environment since 2012. Residents and local businesses are responsible for the care and maintenance of the gardens created, resulting in a 43%  reduction in the number of cleansing requests received for fly-tipping, graffiti, fly-posting and dirty streets. 

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Andover, Hampshire: Health checks at a town centre hub to relieve pressure on NHS services

The Andover Health Hub is a joint venture between Test Valley Borough Council, NHS Hampshire, Isle of Wight Integrated Care Board (ICB) and Andover Primary Care Network (PCN), with integrated care at its heart.

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Armed Forces Covenant Implementation - City of York

The Integrated Referral Model (IRM) identifies benefits of asking the armed forces question to recipients of adult social care.  This provides identification of the armed forces community and provision of data.   It enables financial savings, provides better social outcomes and compliance with the AF Covenant and Care Act.

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Babies of the Borough – using behavioural insights to reduce anti-social behaviour

The Royal Borough of Greenwich used behavioural insights to on the streets of Woolwich following the London riots of 2011.

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Birmingham City Council: moving from 19 providers to one integrated service

Birmingham City Council has created an integrated substance misuse service after concern its previous approach was too fragmented.

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Bournemouth, Christchurch and Poole CP Council Equality Action Commission Group

An example of a council led cross party and joint community stakeholder group aimed at improving the way the council works with and supports Black Asian and Minority Ethnic individuals and communities in its area.

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Braintree District Council: Supporting the integration of Ukrainian refugees

Braintree District Council established a partnership with a local community centre to provide additional support for Ukrainian sponsors and guests and assist with their integration into local communities.

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Bristol City Council: Working with communities to provide welcoming spaces

As part of its approach to cost of living, Bristol City Council has created a network of more than 80 warm and accessible community-led spaces in established places of connection such as community centres, children’s centres and faith spaces, providing extra activities and capacity during the winter.

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