Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

If you have a case study you'd like to share here, please get in touch. Please use our case study template when submitting a case study.

COVID-19 case studies

Councils are doing remarkable work to address the challenges brought by coronavirus. Good council practice related to the COVID-19 outbreak can be found on our dedicated web hub.

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Your search returned 19 results

Lewisham's local assemblies

The London Borough of Lewisham has developed a new local assembly model. It broke new ground in deciding on the model itself. A mayor's commission enabled all political parties to buy in to the new model.

Let's Talk Newcastle

Users of the website have to register in order to use the online tools but this is a quick and easy process. The site hosts a range of digital online tools which enable the council to take into account the views of the community it serves.


Govanhill, Glasgow

GoCA was made up of representatives from local community groups in Govanhill and was held accountable for its spend by the local community. The group was supported by Oxfam's UK Poverty Programme in Scotland, which helped facilitate the participatory budgeting process and bridged the perceived gap between public sector workers and GoCA members.

Tower Hamlets, ‘You Decide!’

Between 2009 and 2010, a project known as ‘You Decide!' was given £4.76 million by the Tower Hamlet's Council, plus an additional £300,000 by the local Primary Care Trust (PCT), totalling over £5 million over the two years.

West Midlands Combined Authority: establishing a new brand

With communications vital for the success of the Authority the seven members are working hard to get their messages in order and identity developed.

Communications support

West Sussex County Council: developing a strong narrative

West Sussex County Council, in conjunction with 25 member authorities- has established seven key work streams to reflect their devolved powers and is framing their narrative around them.

Communications support

Greater Manchester Combined Authority (GMCA): getting the basics in place

As the first deal to go through in November 2014, Greater Manchester Combined Authority (GMCA) has spent time laying the foundations for devolution and building the groundwork for its communications activity to ensure the authority gets the basics right.

Communications support

North East Combined Authority: putting strong governance in place

Bringing together seven local authorities, one local enterprise partnership and a number of delivery organisations under the umbrella of a single combined authority throws up many challenges. Find out how the Combined Authority overcame these issues to put strong governance in place.

Communications support

Liverpool City Region Combined Authority / Wirral Metropolitan Borough Council: staff engagement

Wirral Metropolitan Borough Council - one of the six authority members of Liverpool City Region Combined Authority - has kept devolution high on the agenda, updating staff through regular communications from the chief executive.

Communications support

Cornwall Council: engaging communities

Having involved communities in previous public-facing campaigns in the past, Cornwall Council was in a strong position to engage residents in the devolution agenda.

Communications support