Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Worcestershire: the benefits of a dedicated loneliness service

Worcestershire County Council commissions a specialist loneliness service. People referred in are assigned case workers who support them to access local activities as well as helping to build up their confidence. More than 900 people have been helped over the last 18 months.

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West Yorkshire: Reducing risk of suicide in the Gypsy and Traveller community

West Yorkshire Health and Care Partnership is working to ensure that people who have been affected by suicide can help to shape the training, support and resources on offer. One project has been looking to reduce the risk of suicide within West Yorkshire’s Gypsy and Traveller community.

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Suffolk: providing wellbeing support from libraries

Libraries in Suffolk provide a comprehensive range of mental health and wellbeing help situated in the hearts of towns and villages across the county. 

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Stockport: helping the digitally excluded

An alliance bringing together the public, private and voluntary sectors has been supported by Stockport Council to help tackle digital exclusion. Local residents have been trained to become “digital champions” and a dedicated helpline and a device lending library set up. Since the programme started in 2018 thousands of residents have been helped improve their digital skills, reduce the risk of isolation in the process.

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Shropshire, Telford & Wrekin: Bereavement support for people affected by suicide

Through the local authority public health teams in Shropshire and Telford & Wrekin, a proportion of the NHS England suicide prevention funding was allocated to develop a suicide bereavement service. This provides emotional and practical support to people affected by a suicide, possible suicide or sudden and unexplained death.

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Sefton: responding to transitions through early intervention

In the past two years, Sefton Council, the two CCGs and Alder Hey Children’s NHS Foundation Trust have been working collaboratively to develop early intervention services across Sefton that young people have access to before reaching a ‘breaking point’ in their mental health.

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Salford: place-based centres with easy access for young people and their families

The Integrated Community Response (ICR) service is one such example, where Salford Council is working closely with 42nd Street, CAMHS and Salford Mind.

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Reigate and Banstead: community workers helping people of all ages

Reigate and Banstead’s community development workers are a key part of the borough council’s work to tackle social isolation. They are embedded in the community and work with people of all ages, helping establish volunteer networks for older people, intergenerational art and craft groups and activities for teenagers and young people.

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Providing men at risk of suicide with emotional support and advice with employment, housing, and financial difficulties.

The Hope service provides psychosocial and practical support for men aged 30–64 who are at risk of suicide, advising them in relation to any money, employment, benefit, or housing problems they may identify.

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Portsmouth: a needs-led city for children and young people

Portsmouth has developed a Social Emotional Mental Health (SEMH) Strategy for Children and Young People 0-25 for 2020-2023, as part of a set of strategies which make up the Children's Trust Plan.

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