The Quality Assurance Framework sets out the approach that Herefordshire Council takes to ensuring local care and support services provide what individual residents need. It is a set of processes with one goal – to deliver high quality care and support services to the citizens of Herefordshire. This case study forms part of our market shaping and sustainability resource.
Herefordshire’s social care services are facing challenging times due to both the county’s ageing population and the practical challenges that service delivery in a rural county brings. A key priority for the council, however, is that people can be confident that the care and support they receive will be of high quality and that they will be safe and treated with dignity and respect.
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