Handling complaints and improving tenant experience, 3 March 2023

Download presentations from the Housing Ombudsman, the Chartered Institute of Housing, and Camden Council.

Spotlight report on damp and mould: "It’s not lifestyle"
Richard Blakeway, Housing Ombudsman

The Better Social Housing Review
Rachael Williamson, Head of Policy and External Affairs, Chartered Institute of Housing

Handling complaints and improving tenant experience
Scot Reid, Head of Property Customer Services and Engagement and Gavin Haynes, Director of Property Management, Camden Council

Councillor workbook – Handling complaints for service improvement

Part of your role as a councillor is to support your residents by directing them to appropriate resources and channels for complaints, and to provide representation where appropriate.