Information and guidance related to communications with residents, stakeholders and staff.
We are working as fast as we can to update this section with useful information for you. Please keep checking back and follow us on Twitter @LGAcomms for the latest updates.
LGA guidance and support
LGA support: COVID-19 communications
A practical resource to support councils to plan for and think strategically about communications and engagement during the COVID-19 pandemic.
LGA support: COVID-19 communications support and templates
A range of communications templates and examples by the LGA and councils around the country for you to use and adapt. We’ll be updating this on a regular basis and encourage your contributions.
For information on communications with vulnerable groups, please also visit our hub pages on adult social care and support, and vulnerable groups and volunteering.
LGA research: resident satisfaction with councils’ response to COVID-19
Official Government information
PHE Campaign Resource Centre: novel coronavirus
Let's talk loneliness campaign
NHS test and trace service social media assets
GOV.UK – local authority toolkit
GOV.UK – notification of data controllers to share information
Other useful information
Natural England – assets for outdoor guidance
National Cyber Security Centre – Advisory COVID-19 exploited by malicious cyber actors
Doctors of the World: latest NHS guidelines translated into 34 languages
Buckinghamshire Council and London Borough of Camden have created a prototype allowing isolated people to request support for things such as collecting groceries and prescriptions, and dog walking. The open source code was created in partnership with FutureGov, and is available for other local authorities to use. A blog post has also been created by the Heads of Digital at both local authorities, explaining how to utilise this new system.