COVID-19: communications

Information and guidance related to communications with residents, stakeholders and staff.


We are working as fast as we can to update this section with useful information for you. Please keep checking back and follow us on Twitter @LGAcomms for the latest updates.


LGA guidance and support

LGA support: COVID-19 communications support and templates
A range of communications templates and examples by the LGA and councils around the country for you to use and adapt. We’ll be updating this on a regular basis and encourage your contributions.

For information on communications with vulnerable groups, please also visit our hub pages on adult social care and support, and vulnerable groups and volunteering.

LGA research: resident satisfaction with councils’ response to COVID-19


Official Government information

Keep Britain Tidy Love Parks 2020 campaign assets

PHE Campaign Resource Centre: novel coronavirus 

Let's talk loneliness campaign

Safer transport campaign

NHS test and trace service social media assets

Safeguarding assets

GOV.UK – promotional materials for the Eat Out to Help Out Scheme

GOV.UK – local authority toolkit

GOV.UK – what the public can and can't do during the coronavirus outbreak

GOV.UK – letter to councils about local authority meetings and postponement of elections

GOV.UK – councils given new powers to hold public meetings remotely

GOV.UK – notification of data controllers to share information


Other useful information

Natural England – assets for outdoor guidance

Marine Conservation Society – keep it clean campaign assets (coastal areas)

Keep Britain Tidy – campaign resources for local authorities

National Cyber Security Centre – Advisory COVID-19 exploited by malicious cyber actors

Doctors of the World: latest NHS guidelines translated into 34 languages

Buckinghamshire Council and London Borough of Camden have created a prototype allowing isolated people to request support for things such as collecting groceries and prescriptions, and dog walking. The open source code was created in partnership with FutureGov, and is available for other local authorities to use. A blog post has also been created by the Heads of Digital at both local authorities, explaining how to utilise this new system.

FocusGov have made their secure messaging service available for local authorities and other organisations who need to stay in touch with vulnerable people