Digital case studies index


 

Council (A-Z)

LGA Funded Programme

Theme

Blackburn with Darwen Council n/a Social care
Assisted living

Blackpool Council

Digital Experts

Waste

Bournemouth, Dorset and Poole Local Resilience Forum (BDP LRF)

Digital Experts

Incident response

Bristol Council n/a Online reporting
Workforce
Calderdale Council Digital Channel Shift online taxi license
Self-service
Cheltenham Borough Council Digital Channel Shift  

Christchurch and East Dorset Councils

Digital Experts

Licensing

Dacorum Borough Council

Digital Experts

Channel shift

Dorset County Council 

Digital Transformation

Data

Children's Early Intervention

East Sussex County Council Digital Transformation

Data

Troubled families

East Riding of Yorkshire Council n/a Website
Self-serve
Elmbridge Council Digital Channel Shift  

Essex County Council

Digital Experts

Adult services

Website

Forest Heath District Council and St Edmundsbury Borough Council n/a Waste
Route application

Gloucestershire and Gloucester City

Digital Experts

App

Highways

Waste

Gloucestershire County Council Digital Channel Shift  
Hertfordshire County Council and Northamptonshire Council n/a Online admissions
Free schools meals
Kent Homechoice Digital Transformation Housing
Homelessness
Online forms

Lancaster City, Preston City and Fylde Borough Council

Digital Experts

Web portal

Leeds Council n/a Web chat
City of Lincoln Council Digital Channel Shift  
Liverpool City Council Digital Channel Shift  
London Borough of Barnet n/a Children's services
Website
London Borough of Camden Digital Transformation

Data

Troubled familes

London Borough of Harrow n/a Website
Online portal
Web chat
Online forms

Luton Borough Council

Digital Experts

Court cases

Milton Keynes Council

Digital Experts

E-learning

Digital champions

Newcastle City Council

Digital Experts

Agile

Newcastle City Council Digital Channel Shift  

Newcastle under Lyme Borough Council

Digital Experts

Web portal

E-billing

Council tax

Business Rates

North Somerset Council Digital Transformation

Data

Troubled familes

Early intervention

North Warwickshire Borough Council and Nuneaton and Bedworth Borough Council

Digital Experts

Website

Online forms

North Yorkshire County Council Digital Channel Shift  

Nottingham City Council

Digital Experts

Waste

Automation

Nottingham City Council

Digital Channel Shift

 

Reading Borough Council

Digital Experts

Volunteering

Assisted digital

Redcar and Cleveland Borough Council

Digital Experts

Web chat

Assisted digital

Rochdale Borough Council

Digital Channel Shift

 

Scarborough Borough Council

Digital Channel Shift

 

Solihull Metropolitan Borough Council

Digital Experts

E-bookings

E-payments

South Holland and Breckland District Councils

Digital Experts

E-bookings

E-payments

Southampton Council

Digital Experts

Web chat

Spelthorne Borough Council n/a App
Website integration
Back office integration

Stafford Borough Council and Cannock Chase Council

Digital Experts

Online forms

Mobile compatibility

E-payment

Staffordshire County Council

Digital Experts

Mobile compatibility

Partnership working

Highways

Waste

Council Tax

Stockton-on-Tees Borough Council

Digital Experts

Digital advocates

Assisted digital

Suffolk Council n/a Food imports
Port
Registration system
Sunderland City Council Digital Channel Shift  
Telford & Wrekin Council n/a App
Environment

Test Valley Borough Council

Digital Experts

Council tax

Online portal

Thurrock Council

Digital Experts

Online portal

Early education

Free school meals

Torbay Council Digital Channel Shift  
Wakefield Council Digital Channel Shift  
Waverley Borough Council Digital Channel Shift  
Westminster City Council n/a Parking
Congestion
Sensors

West Sussex County Council

Digital Channel Shift

 

Westminster City Council, Royal Borough of Kensington and Chelsea, and London Borough of Hammersmith and Fulham

Digital Experts

Adult social care

App

Case management

Wigan Metropolitan Council Digital Transformation

Data

Multi-agency

Children

Wirral Council

Digital Experts

Website

Online forms

Worcestershire County Council Digital Transformation Housing
Homelessness
Online forms

Wyre Council

Digital Experts

Online forms

Council Tax

Digital champions

General case studies
Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.