Sector analysis

The LGA worked with a number of sector representative bodies including, Solace, Socitm, the LGDC, and the Local CIO Council, as well as councils on sector analysis that resulted in production of a set of linked reports.


The following papers set out a high-level case for investing in a coordinated and comprehensive programme of support. This will enable local government to maximise the customer benefits and cost savings that can be generated from exploiting the potential of modern digital tools, technologies and approaches in local public services.

Delivering better local online transactional services

Discusses how councils can use digital tools and techniques and exploit digital platforms to improve their online transactional services, so that citizens and businesses can find information or complete their dealings with their local authority in ways that are convenient to them and also save public money

Transforming local services through digital

Explores how councils can use ‘digital', building on existing exemplars, to support the transformational place-based approaches to delivering outcomes that councils are seeking to implement in their localities in collaboration with local partners – including citizens themselves

Developing local digital leadership skills and capacity

Looks at the necessary leadership skills and capacity to understand and apply digital approaches successfully in local public services can be developed across local government at all levels including members, senior officers and staff

Overview report

The LGA carried out a review of the work that councils had already done to develop and implement different tools and solutions to improve access to services, this consists of a report and case studies

Transforming public services, using technology and digital tools and approaches

This is an overview report setting out how the sector has exploited technology and digital tools and solutions deliver services that are better targeted and more efficient. It was commissioned by the LGA and has a series of associated case studies.

This report demonstrates not only that there is significant technological innovation in local government, but also that it is being applied with real skill and thoughtfulness. Councils have learned lessons from technology projects in the past, and are increasingly using agile and flexible project management approaches to implementation, belying the myth that the public sector cannot effectively implement change supported by information technology.

There are over 50 examples highlighted in this report showing over £41 million of direct savings. There is also a set of 13 associated case studies in our database and a number of videos.