Digitalisation

The LGA has worked with a number of sector representative bodies including, Solace, Socitm, the LGDC, and the Local CIO Council to produce a set of linked papers to inform the Spending Review 2015.


The four papers set out a high-level case for investing in a coordinated and comprehensive programme of support. This will enable local government to maximise the customer benefits and cost savings that can be generated from exploiting the potential of modern digital tools, technologies and approaches in local public services.

The papers set out:

  • how councils can use digital tools and techniques and exploit digital platforms to improve their online transactional services, so that citizens and businesses can find information or complete their dealings with their local authority in ways that are convenient to them and also save public money
  • how councils can use ‘digital', building on existing exemplars, to support the transformational place-based approaches to delivering outcomes that councils are seeking to implement in their localities in collaboration with local partners – including citizens themselves
  • how the necessary leadership skills and capacity to understand and apply digital approaches successfully in local public services can be developed across local government at all levels including members, senior officers and staff
  • the options for delivering the coordinated programme leadership and support, built on tried-and-tested programme management and invest-to-save principles, required to provide the necessary links between local, regional and national initiatives, to maximise the mainstreaming of learning and good practice across the sector and to tackle cross-cutting issues such as data sharing and procurement.

Download the papers:

Transforming public services using digital tools

The LGA commissioned research to capture examples of where councils have used technology and digital tools and approaches to deliver services that are better targeted and more efficient.

This report demonstrates not only that there is significant technological innovation in local government, but also that it is being applied with real skill and thoughtfulness. Councils have learned lessons from technology projects in the past, and are increasingly using agile and flexible project management approaches to implementation, belying the myth that the public sector cannot effectively implement change supported by information technology.

There are over 50 examples highlighted in this report showing over £41 million of direct savings: Transforming public services, using technology and digital tools and approaches