Digital tools and solutions enable councils to improve service design and delivery, to better meet the needs of their residents and improve productivity.
As councils face the twin challenges of decreasing funding and increasing demand, they have to find new ways of using technology to deliver services more effectively and enable their staff and members to work in new ways, increasing productivity and reducing costs.
Councils are aware of the potential of digital and are already exploiting it, to enable their residents, businesses, to self-serve and enable staff and members to operate more effectively while out of the office and as a result help reduce the council’s own operational costs.
The LGA works with councils to ensure local government has a strong, credible voice on issues that impact the sector, as well as on national programmes of transformation.
The LGA directly supports the work of councils on their digital transformation journeys and this hub will offer resources and guidance on implementing change to further digital improvement for the sector.
Get in touch
We are interested in hearing about any digital projects that your council is running. Please e-mail details of your projects to productivity@local.gov.uk so that we can promote your work and share learning to councils across the country.
In this section:
LGA digital programmes and resources
A hub that provides local government with best practice in the sector to support officers and councillors working on improving services through digital transformation and innovation.
Digital Best Practice
Councils are coordinating and delivering remarkable digital solutions to address the many challenges facing councils in 21st Century. We have seen the local government sector pool its resources, respond to new problems and innovate solutions. Here is a selection of best practice from the sector.
Digital switchover
In 2016, it was announced that the telecommunications industry would replace all analogue lines and upgrade to digital internet-based infrastructure by 2025. As part of our sector-led improvement work, this resource intends to offer support to councils throughout the switchover period.
Four essential steps for delivering digital inclusion projects and initiatives
Working with public sector technology consultancy Socitm Advisory and the wider local government sector, we've compiled this bundle of essential resources and good practice to support councils to tackle the digital divide.
Cyber security
As councils make more local public services available digitally, get more of their workforce online and plan greater collaboration and integration work with partner organisations, cyber security is a priority.