We've pulled together a suite of tools and guidance that we think you will find useful. It covers:
The goal of this suite is to help councils to challenge whether their existing service meets the 10 commitments and to provide material – checklists, FAQs, model delivery structures and templates – that will support councils across the country to improve their service and achieve greater consistency. It was put together with the involvement of some local authorities.
The suite is arranged as a workbook for councils to use as a self-service tool. At our recent "Worthwhile Pre-application Services Workshops" delegates told us:
"Thinking about this from the developer/customer perspective was really valuable and will be useful in following this through to developing service standards and changes using the workbook resource."